Phone technical support charges start 1 August for customers without a SmartConnect agreement. Click here for details
Getting the right help, fast, matters just as much as the equipment itself. That's why we've centralised our phone support into one dedicated team of advisors and John Deere certified technicians — so whether it's a Mechanical or Precision Ag issue, you'll reach someone who knows your equipment and can get you back up and running quickly.
Call or Text
Reach our advisors and John Deere certified technicians directly for Mechanical or Precision Ag support.
Email Support
If you prefer to reach out via email, send us the details and we'll get back to you as soon as possible.
Add Us to Your Contacts
Scan the QR code below to save our support number straight to your contacts — handy for next time you're out in the field.
Effective 1 August, phone-based technical support is a paid service for customers without a current SmartConnect support agreement.
Rate: $150 + GST per hour, charged in 15-minute blocks
Free 5 Minutes: Tickets resolved in under 5 minutes are free, up to 3 per month. Extra tickets under 5 minutes are charged at the 15-minute rate. Ticket time includes call time and any time our advisors spend diagnosing the issue in other John Deere systems before the ticket is closed.
Billing: Charged to your Midland Tractors account, or to a credit card if you don't hold an account.
SmartConnect customers: If you have a current SmartConnect support agreement, these charges don't apply to you.
What's Included
- Precision Ag Phone Support — phone-based troubleshooting and display implementation assistance.
- Service Phone Support — phone-based diagnostic and troubleshooting support.
- Operation Center Set Up — assistance setting up your Operation Center account and display.
What's Not Included
- On-farm visits from technicians or precision ag staff to rectify or repair an issue
- Software updates, including over-the-air updates
- Creation of work plans and RX files (display implementation assistance only)
- Hire of special tools
- Transfer of files to or from partners
Operation Center Phone Support requires prior purchase of an Operation Center Set Up Package.
Midland Tractors does not endorse or take liability for parts replacement recommended as part of a diagnostic procedure.
Need Something More?
Ask us about a customised or managed support package, including:
- Boundary & elevation mapping, 3rd party RX & drainage options
- Operation Center management & data transfer between partners
- Annual staff training, pre-season data cleanup & display set-up
- Operation Center PRO service, machine alert monitoring & more
Get in touch with our team to find the right package for your operation.